Because nutrition powders are consumable and hygiene-sensitive, returns are restricted to protect customer safety and product integrity.

1) Seller details

2) How to request a return/refund

Contact support with:

• Order ID and registered phone/email

• Product name and quantity

• Photos/videos (unboxing video strongly recommended for damage/wrong item)

• Batch/Lot number and label photos (for quality issues)

3) Eligible cases (report within 48 hours of delivery)

You may be eligible for replacement/refund if verified:

1. Wrong item delivered

2. Missing item(s) (as per invoice)

3. Transit damage (verified; unboxing video preferred)

4. Manufacturing defect / quality issue (verified; batch/lot details required)

Requests after 48 hours may be declined, except where required by law.

4) Change-of-mind returns (strict)

Change-of-mind returns are accepted only if the product is unopened, unused, factory-sealed, and in original packaging, and the request is raised within 7 days of delivery. If the seal is opened/broken, returns are not accepted.

5) Non-returnable / non-refundable (unless required by law)

• Opened/used products, broken seals, partially consumed packs

• Damage due to misuse, improper storage, or mishandling after delivery

• Free gifts/promotional items (if any)

• Clearance items (except wrong/damaged/defective deliveries)

6) Verification & inspection

All requests are subject to verification/inspection. We may request additional evidence. If a claim fails verification, we may reject it and (where applicable) return the product at customer cost.

7) Reverse pickup / return shipping

• Reverse pickup (if available) depends on courier serviceability.

• If the return is due to our error (wrong/damaged/defective verified), we will arrange pickup or provide a return method at our discretion.

• If the return is change-of-mind, return shipping costs may be borne by the customer.

8) Remedy preference (Vivasvana chooses)

Where permitted by law: Replacement → Store Credit → Refund (refund only if replacement is not feasible).

9) Refund method & timeline

Approved refunds are processed to the original payment method (or equivalent). Typical processing: 5–10 business days after approval (banks/payment rails may take longer). Shipping/handling charges (if any) are generally non-refundable unless the issue is due to our error.

10) Order cancellations

Customer cancellations are accepted only before dispatch. After dispatch, cancellation may not be possible; eligible returns may apply per this policy.

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Vivasvana | FSSAI License No. 11225303000627 | Support: 9902200024 | support@vivasvana.com